Most people who contact Sherlock Investigations have never before talked to a private investigator. This isn't unusual at all. After all, in the course of most people's life-times they'll never need a private investigator.
However, when you do need a private eye, you need to explain your situation as concisely as possible. Keep in mind: what, why, when, where, and how.
If you contact an investigator, state your problem and list all the facts. For example, if you're trying to locate someone, don't just say you have limited information. Say that you have a first and last name, and last known address, but that's all. If you have a SSN and DOB, say so. State precisely what information you do have.
We actually have people contact us who are looking for someone but don't even know their name! Near miracles can sometimes be done. We have located people with just a first name, but if the name is common, it can be real difficult.
If you're having marital problems and think you need surveillance done on your spouse, tell us briefly about the situation. Sometimes surveillance isn't the best option. If you have an attorney, it's best to consult with your attorney before contacting us.
The main thing that you want to avoid is sending a long, drawn-out email elaborating what you've been through for the last two years. Again, be concise, and state facts.
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